What should I do if I am in an accident?
Your safety is essential to us. If you are in an accident, please contact emergency services or call the police, if necessary (9-1-1).
You are responsible for filing a claim with your insurance company and repairing any damage sustained to the car. Your insurance company will likely assign an adjuster to evaluate the damage and walk you through the claims process. They will be the main point of contact for any updates, assistance, questions or information regarding your claim.
As part of your agreement with AutoNation Mobility, you will also need to disclose the details of the accident to AutoNation Mobility by phone, email or by filling out an Accident Report form.
What is a total loss claim?
If your vehicle is significantly damaged in an accident, your insurer may determine the vehicle a total loss. In the case of a total loss claim, please contact us immediately with your claim documentation showing the date of loss and odometer reading at the time of loss by filling out the Total Loss Accident form.
In a total loss scenario, the car will no longer be available to drive, and additional steps are required to update your account, as well as close out the settlement between AutoNation Mobility and your insurance provider.
I’ve filed a claim, now what do I do?
Unless a claim is deemed a total loss, AutoNation Mobility will have limited visibility into the status of your claim. For any questions, assistance, updates or information about your claim, please contact your insurance company directly.
How long does the claims process normally take?
Claims can take anywhere from days to weeks or months to be resolved, depending on the details and complexity of your claim. It is best to be proactive with your insurance provider. For updates, please contact your insurance provider directly.
I believe my car has been stolen. What should I do?
If you believe your car was stolen, first check with the local police or impound yard to determine if your car may have been towed.
If you still believe your car was stolen:
- File a report with your local police.
- Once you have a report number, you can contact your insurance provider to file a stolen vehicle claim.
- Contact AutoNation Mobility support by filling out a Suspected Stolen Vehicle form, along with your police report number, insurance claim number and any other details or documentation of the incident.
- The police and your insurance company will assist in an investigation to attempt to recover the lost or stolen car.
- If the result of the investigation is a total loss, please follow the Total Loss instructions above to inform AutoNation Mobility immediately.
I have a pending claim or unrepaired damage on my car, but I would like to return. What should I do?
You are responsible for any damage to your car. To avoid Excessive Wear charges, please ensure that all repairs have been completed prior to return. For more information a bout Excess Wear charges, please refer to your AutoNation Mobility agreement.